Privacy Policy

This Privacy Policy explains how A&B Cranes South West Ltd collects, uses and protects any personal information you provide when using this website.

A&B Cranes South West Ltd is committed to ensuring that your privacy is protected. Any personal information you provide will only be used in accordance with this policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

 

Who we are

A&B Cranes South West Ltd
Unit 9B
Restormel Industrial Estate
Lostwithiel
Cornwall
PL22 0HG

Phone: 01637 880044
Mobile: 07879 474637
Email: richard@abcranes.co.uk

For the purposes of data protection law, A&B Cranes South West Ltd is the data controller.

 

What information we collect

We may collect and process the following personal information:

• Name
• Company name
• Contact details, including email address and phone number
• Any additional information you choose to provide via our website contact forms or email enquiries

 

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To respond to enquiries and provide requested information or services
• Internal record keeping
• To improve our services and website
• To communicate with you in relation to enquiries or services you have requested

 

Lawful basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

• Consent – where you have submitted information via our contact forms
• Legitimate interests – to respond to enquiries and operate our business effectively
• Legal obligation – where we are required to retain information by law

 

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements.

 

Sharing your information

We do not sell, rent or lease your personal data to third parties.

Your information may be processed by trusted service providers (such as website hosting or email services) solely for business operation purposes and under appropriate data protection safeguards.

 

Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

 

Cookies

Our website uses cookies to help improve user experience and analyse website performance. For full details about how cookies are used and how you can manage your preferences, please see our Cookies Policy.

 

Your data protection rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict processing of your data
• Request data portability where applicable
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

 

Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

Changes to this policy

This Privacy Policy is reviewed periodically and updated as necessary to reflect changes in data protection law or our practices.